Book with confidence

Book with confidence

Please note: Cancellation insurance is already included in all our Bike Holidays 2021

Cancellation policy

What happens if you want to cancel a trip that you already booked?

> Cancelation up to 31 days before departure:

  • use the paid sum as a voucher for another Holiday with us (2021 or 2022)
  • OR full refund of the paid sum (deposit + extras).

> Cancelation up to 21 days before departure:

  • use the paid sum as a voucher for another Holiday with us (2021 or 2022)
  • OR refund of the paid extras: deposit will not be refunded.

> Cancelation later than 20 days before departure:

  • refund of the paid extras: the cost of the travel package (deposit+balance) will not be refunded.
  • PLEASE NOTE Once the balance is paid (within 20 days from departure), the Cancellation insurance has been activated. It provides reimbursement for a wide range of cases: read all details. The costs of insurance and handling, indicated in each trip, cannot be reimbursed.

What happens if you cannot travel because of national/regional travel bans or restrictions?

If you are not allowed to exit your country borders or you are not allowed to enter Italian borders, as foreseen in the international Travel Law, you are entitled to the full refund of the travel package you have acquired.

What happens if you cannot travel because you are COVID-positive or in quarantine?

The Cancellation insurance will refund you all the paid amount, except a deductible and the handling fee: read all details.

Still doubts? Give us a call!

Cancellation insurance

We took out the Cancellation insurance with Ergo Assicurazione Viaggi, an international insurance company specialized in the Travel sector.

IMPORTANT DETAILS

  • it will be activated once you pay the balance of the tour, if you book on our website;
  • it can be activated only if you are younger than 75 years old;
  • it can be activated only for customers coming from Italy and Europe, with some exception (read below all details);
  • the costs of insurance and handling, indicated in each trip, cannot be reimbursed.

Documents of the Travel Contract

To protect the traveler, here are all the documents of the Travel Contract:

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